Carina Silfverduk

agile coach

Category: Agile

Do No Harm

A feeling has been rising in me over the last year about how agilists choose to speak and behave. At Path to Agility in 2017, it became overwhelming in a moment when a conversation I was a part of took an unexpected turn.

If I had not seen Tim Ottinger‘s opening keynote on aggressive curiosity, it might have taken much longer for me to identify this feeling.

The Curiosity Manifesto

Ottinger spoke of embracing curiosity, and closed his talk with the curiosity manifesto:

By thinking and helping others to think, we have come to value:

  1. Instead of judgment, curiosity
  2. Instead of later, now
  3. Instead of guilt, permission

That is, while things on the right have value, things on the left just seem to get in the way.

My Take-Away

I took these words to heart. When I felt the urge to judge a mistake in a tweet I posted, I paused,  and said instead, “How interesting!” Throughout the two days, I postponed judgment. I tried to remain as open minded as I could.

I’d like to think that this is easier for me because I am incredibly empathetic. I can easily put myself in the other’s shoes.

Even in the conversation in question, I could see the temptation to make a flippant comment. I could see wanting to get some laughs, grow a sort of insider agilist camaraderie. But I could also see fresh faces just newly embracing agile participating in the conversation with me. And I thought, what a mistake it would be to close conversation off to possibility for a laugh. What harm we could do by turning a person off pursuing something better for themselves or for the workplace they might take this conversation back to. In the moment, I felt concern for how those taking part could misinterpret the words that were said.

As the conference came to a close, and now, it seems more and more often… I am struck by how our words and deeds either express our values as a community, or betray them.

As a community, I see agilists as smart, adaptive folks who believe in treating human beings with respect. We invite everyone to the table to participate. We are inclusive.

As a person, the values of inspect and adapt are central to who I am. Explaining what I do to a long time friend I hadn’t seen in some time, she exclaimed- oh that makes perfect sense, that’s who you are.

I want us as a community and as individuals to get better at doing no harm. I’d like to see us get better at constructive disagreement and listening to context before we speak. What we say and do can harm as much as help, depending on how we choose to respond.

Maybe, you too, see where I am going here. Maybe you too see sweeping statements filled with judgment and feel uncomfortable. When we say, don’t do ____. Or that’s not ____. Or we make a flippant comment about a buzzword and it is taken out of context. When we tell a client, “you shouldn’t need a [role] for longer than [ a time period]” without understanding the client needs.

What about when decisions rely on our words? What responsibility do we have to individuals? What about when organizations make decisions based on our advice? We can do great damage.

Do No Harm

The way I see it, as agilists it’s our responsibility to open up the conversation. Perhaps agilists should have the equivalent of a Hippocratic oath. We may not be operating on human bodies but organizations are living things- we are working to improve the health of organizations. There is great weight with this responsibility.

Agile Principles for Everyone

Based on the 12 Agile Principles and adapted for any delivered value.

  1. Early and continuous delivery of the most valuable work.
  2. Welcome and manage change. It happens.
  3. When work can be broken up and delivered in smaller (but valuable and usable) chunks, do it.
  4. Work directly with your customer daily throughout projects.
  5. Use motivated individuals. Given them the environment, support and trust to thrive.
  6. Face to face conversation is still the most effective method of conveying information.
  7. High business value is the primary measure of success.
  8. Work should be sustainable.
  9. Give continuous attention to excellence.
  10. Maximize the amount of work not done.
  11. The best work emerges from self-organizing teams.
  12. Regularly reflect on the past and make adjustments.

I’m sure I’m not the first or the last on this, and if you’re interested in more, check out ModernAgile.org

Best Practice: Impediment Backlog

At it’s simplest the backlog is a list of work we want to do. There are several types:

  • Sprint Backlog: The work team(s) have committed to do in a sprint, or the work that is prioritized to start first in Lean / Kanban.
  • Product Backlog: All of the work that has been requested to do for a product or suite of products.
  • Impediment Backlog: The work to remove or reduce the impact of impediments and blockers for the team(s).

Any high performing team should be familiar with this kind of work. There are a few ways to view what this backlog is to contain. Some describe it as a backlog for the Scrum Master / Agile Coach. Some describe it as a kanban style list of things to improve in the agile implementation for the individuals, teams, departments, even organization as a whole. I suggest the following definition:

Impediment Backlog: a list of impediments for the team(s). With support from the Agile team(s), the Scrum Master / Agile Coach works throughout every sprint to try to remove or reduce the impact of impediments.

Consider that these items in the Impediments backlog should be informed through team interaction during a sprint (or throughout work in Kanban) and solidified and prioritized to work in the Retrospective.

Who is the Product Owner of the Impediment Backlog?

Unblocking the team is not just a job for the Scrum Master / Agile Coach. So, the impediment backlog is not just a backlog for Scrum Master / Agile Coach, it is a backlog for the team.

A high performing team is one who can work together with the Scrum Master / Agile Coach to unblock itself. The Scrum Master / Agile Coach is often the person leading this effort.

The Product Owner of the Impediment Backlog is the team itself.

Read More:

  1. Crisp’s Blog » Improve the improvement process
  2. Organizational Impediment Management: Early Risk Detection for Agile | Getting Agile
  3. Impediment Management and the Agile Triangle | Getting Agile
  4. The Impediments Backlog | IT-Zynergy ApS
  5. Remove Impediments. Don’t Inventory Them.
  6. 7 Steps to Build a Kanban Board for a Scrum Team’s Impediments » Agile Trail

Common Retrospective Challenges

I often hear about poorly run retrospectives. Below, I’ll describe a few different common problems and some ways I have addressed them. Beyond what I list below, you may want to learn more abut how good facilitation can help any team.

Common Challenge #1: Skipping The Retrospective

The most common challenge for the practice of retrospectives is pretty simple: many agile teams just don’t do them. It can be tempting to skip the retrospective, or allow teams to cancel because “there are no issues to discuss.”

I’m no longer surprised when teams I start working with aren’t holding this ceremony. It takes time, is challenging, and good facilitation of any meeting takes skill. So the retrospective is frequently the first thing to be dropped.

However, in agile, continuous improvement is really important. The difference between a good team and a high performing one lies in retros. You won’t see the kinds of amazing things high performing teams can deliver if you don’t take the time as a team to evaluate what’s working, and what you might try differently.

Teams not seeing much benefit in agile practices need the retrospective to find out why. Good teams need it to become great. Great teams need the retro to stay great.

Hold regular retrospectives for the same reason you take your car to the mechanic. You don’t just take your car to be looked at when it isn’t running at all; you also take it when you realize something might not be working as well as you’d like, and for regular maintenance to keep it running well.

I’ve been asked many times by people new to agile, “When can the team stop having retros?” The answer is when you are perfect. (In other words, from my perspective, never.)

On rare occasions I have worked with teams that proactively address issues throughout the sprint and therefore rely on retros less. However, even mature teams need time set aside to respond to change and improve process together.

To avoid skipping this valuable ceremony, whenever possible, schedule it ahead during a time slot when all team members can be present and emphasize the importance of attending.

Common Challenge #2: Too Short

It’s almost worse than skipping the retro if you aren’t setting aside enough time for discussion. One scrum master I had the pleasure of listening speak on this topic called these PDQ retros: Pretty Damn Quick.

Through the hundreds of retrospectives I’ve facilitated, I’ve found anything shorter than 1.5 hours doesn’t allow the group to dig deep enough. Your experience may be different – and certainly the length needed varies by the team.

Too short of a retro gives you the illusion that you are tackling all team issues while allowing some issues to remain unaired. It takes time for some challenges to be discovered and fully understood, and sometimes the most impactful topics are the most difficult to raise, or aren’t surfaced until the easier and more visible challenges are out of the way.

There’s a few recommended ways to determine the length of time needed for retros that you’ll find if you Google it: from 2 hours per week in the sprint, to 20% of the sprint length. This is never a palatable amount of time for teams or businesses to spend when first adopting agile. Underestimating the value of retrospective practice costs teams much more than the time required for this meeting, but some people and some organizations may need convincing.

One thing you can do if you have pressure outside, or even inside the team to keep this meeting short is ask to try it for the duration you believe best for a few sprints and re-evaluate after. Remember the goal isn’t perfect, it’s just better, so after a few sprints, ask if the parties pressuring for shorter retros still have concerns and work together to find a way forward that everyone feels good about.

Another approach is to schedule them for shorter time slots and limit discussion to a few topics. Set a timer so you leave enough time to wrap the meeting with action items. Work your way into longer retrospectives by proving their value through action item follow up and resulting measurable improvements.

Common Challenge #3: Lack of Constructive Discussion

Another common scenario is lack of constructive discussion.

I see this most when running the retrospective without setting guidelines for appropriate discussion. It’s so important to set the expectation of constructive discourse and ban blaming, shaming, and naming.

The Lean practices of Kaizen and Hansei are one way to approach this. Kaizen is the idea of change for the better – often referred to in the concept of continuous improvement. Big results come from many small changes accumulated over time. This means everyone making small changes and improvements, and involves introspection to discover what you yourself could do better (or are good at and can build on).

This goes hand and hand with Hansei- the idea of acknowledging your mistakes or weaknesses and offering ideas of ways you can improve. Encourage individuals calling out their own faults or issues and things they could do better next time. Other participants must listen objectively and keep feedback positive.

It’s much less threatening for a team member to acknowledge their own shortcomings than it is for other team members to call it out. If your retro takes a turn in the direction of personal attacks redirect. Remind participants, that we’re all in this together. If you can reword comments in a constructive manner and remind participants of the expectations for discussion.

I try to start retros with the Retrospective Prime DirectiveRegardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand. In other words, we did the best we could. It can help to note that if we could do better we would like to, and that’s what this meeting is about, improving.

Emphasize that we, as a team, through action or inaction, are all responsible for the outcome of a significant event, a sprint, release or project.  It is an art to guide discussion to protect individuals but allow the sort of introspection that helps to improve teams. Once you allow one blamer, shamer or namer, the rest come out of the woodwork, often in a defensive posture to scapegoating.

Discussing things from a team responsibility perspective allows the team as a whole to discover ways to address problems and opportunities. It is a powerful feeling to see an opportunity to improve and identify how you might contribute to that, by choice, by building on your strengths, or by trying something new.

Common Challenge #4: Participants Don’t Feel Safe

Lack of trust sets up retrospectives to fail. Missing trust can happen in the beginning stages of a team, when action items are not followed up on, when management or leadership uses feedback discovered in the retro against the team or as a result of numerous poor retrospectives involving lack of constructive feedback that have made discussion feel unsafe.

You can help with trust issues by telling the team the retrospective discussion is private, feedback is anonymous and asking what teams are comfortable sharing outside of the meeting and then following through, every time.

You can gauge the trust in a group by running a Safety Check and addressing the issues preventing safe discussion through a Creating Safety retrospective.

It is essential to address issues of safety before holding a true retrospective as the team will not discuss openly when they do not feel safe to do so.

Common Challenge #5: No Action Items or Action Items Are Agreed Upon and Forgotten

One of the goals of the retro is to agree upon action items and then act on them. Strive for 1-3 action items that the team has agreed to try. If you find your teams ending retros without action items consistently, or agreeing on action items that go no where, that’s a problem!

Ensure action items result from the retro by reserving time for action item discussion in the agenda. Set a timer or have a time keeper help.

After gathering data and generating insights, use filtering techniques to decide what to do.

Ensure action items are acted upon by creating cards, estimating them and tracking them on the agile board, just as you would any other work your team does. Set aside a percentage of every sprint for team improvement work.

You can use a checkout activity like Who What When (found in the Fun Retrospectives by Paulo Caroli and Taina Caetano) to garner ownership of these action items within the team.

Just as important is following up at the next retro on what you did and asking the team, did it make a difference? You could set aside the first 5-10 minutes of retro discussion to review your action items and gather feedback from the team.

Common Challenge #6: Repeating Themes

Repeating themes are a call to action. Issues that come up again and again could mean you haven’t tackled the issue fully, the issue a bigger problem than the team and requires escalation or that the team doesn’t have the tools it needs to address it.

In the case of repeating themes, consider a retro focused entirely on this persistent issue. Preface the session with a description of the problem and what you have tried and ask the team to brainstorm for ideas they haven’t tried yet.

The repeating issue may be one that the team doesn’t think they have influence over. Try using the Circles and Soup technique to reveal what the team does have influence over.

One team I worked with had the same issues come up every retrospective that were organizational issues needing a manager to escalate them in order to solve them. Sometimes the things you can’t change are the easiest to want to change.

You can use Madhavi Ledalla’s Fly High retrospective method to get the organizational blockers out of the way (and compile a list to escalate) and then focus on items within the team’s control.

Common Problem #7: Rigid, Unchanging Approach

You want your team showing up for retrospectives ready to discuss whatever issues, concerns and opportunities that may come out of open exchange. You want your participants engaged.

If you are using the same retrospective method every time (what did we do well, what could improve is one common example), your attendees know what you are going to ask of them each time and you may not be getting the chance to spark creative solutions. Sometimes participants have pre-rehearsed answers, even pre-written post-its that can disrupt the flow of natural discussion and discovery.

It is important to keep the discussion alive and interesting. This can be done by varying check-in and check-out activities as well as the main retrospective itself. Asking the question of how we can improve in a different way can help the team think about it’s challenges differently.

I recommend researching what techniques may help the team better discuss challenges and successes. Carefully consider a retro design for your participants that will be most effective. Make your retros engaging and fun.

Some team members may feel uncomfortable with varying technique, so you can give participants an idea of what’s to come with an agenda prior to the meeting as well as labeled sections on the white board (or large stickies) in the meeting room so they know the general areas we you cover.

Spend time planning activities and have everything set up in the meeting room ahead of time.

Consider the team’s disposition (generally, and at the time of the retro). Some teams love to do something creative like a quick drawing as a check in / set the stage portion of the retro. Some teams don’t like this kind of activity at all.

I track of everything I have tried in retrospectives I’ve facilitated and which things are good for different desired outcomes. When planning a good retro, my focus remains on what success, challenge, or conflict I am seeing in the team, and what issues remain unsolved to help decide on a retro technique to try.

For yourself, create a library of techniques that you can pull from. Good sources include Derby and Larsen’s book Agile Retrospectives: Making Good Teams Great, the Retro-Mat website (Corinna Baldauf) and Fun Retrospectives (book or website) by Paulo Caroli and Taina Caetano among many. One Scrum Master I know uses Pinterest as a source of inspiration. You can also alter techniques to get different effects, and or try something brand new.

Consider a 5 stage or 7 stage agenda to surface team challenges and find your way to action items.

There are different methods to spark discussion on different topics, to build the team, and to discuss team goals. It’s a good idea with a new team to try techniques that encourage the discussion of working agreements, role expectations, the behaviors or attributes of a model team member versus the behaviors or attributes of team members that are not easy to work with. Discussing future desired state is a great idea as well.

There’s More: Resources to Read More

This is just a starting list. Others have written about common ailments and ways to tackle them. If you think you’re retros could go better, you’re probably right.

Retrospectives for Everyone – CodeMash 2016 – Resources

Materials

Slides: Retrospectives for Everyone

Photos from Session

The Path to Nirvana 1: Now

Where your team is now

The Path to Nirvana 2: Next Step

What’s the very next step you can take towards the ideal state

The Path to Nirvana 3: Ideal State

The perfect team environment

The Flying High Technique

Identifying challenges within the team’s control and challenges at the organizational level

Resources

Online

Books

  • Agile Retrospectives: Making Good Teams Great by Esther Derby and Diane Larson
  • Fifty Quick Ideas to Improve Your Retrospectives by Ben Williams and Tom Roden
  • Fun Retrospectives by Taina Caetano and Paulo Caroli
  • Gamestorming: A Playbook for Innovators, Rule Breakers and Change Makers by Dave Gray
  • Getting Value out of Retrospectives by Luis Goncalves and Ben Linders
  • The Retrospective Handbook by Patrick Kua
  • Retrospectives for Organizational Change by Jutta Eckstein

Materials from “Yes, It’s Alive” CodeMash KidzMash Presentation

For those of you who were interested in my daughter and I’s presentation on Fermentation for KidzMash and wanted more information, we put this post together for you.

Kombucha Recipe

Materials Needed

  • Sugar (Refined white sugar ferments faster than organic and less quickly minimally refined sugar)
  • Organic Tea
  • SCOBY (optional)
  • Distilled Water
  • Clean Jar
  • Coffee Filter
  • Rubberband

Note: We prepared organic sweet tea ahead of time for this demonstration. To make it at home, brew the tea and add about 1 cup of sugar per gallon of tea while still hot. Allow to cool COMPLETELY. Kombucha SCOBY is sensitive to heat and putting the SCOBY in while the tea is hot can damage or kill it.

Instructions

  1. Gather your necessary materials (Jar, Coffee Filter, Rubber Band, Tea, SCOBY)
  2. Pour the tea into your jar.
  3. Put the SCOBY into your jar.
  4. Place the lid onto your jar
  5. When you get home replace the lid with the rubber band and coffee filter and let ferment for 7-14 days.

Taking Care of you Ferment at Home

  1. Find a place for your ferment to live.

Whether it be on the kitchen counter or in the pantry, your ferment needs a home that is away from direct sunlight. A ferment’s ideal home is in a warm, dark and dry environment, however your ferment can adapt to living on the kitchen counter just fine as long as it gets a little bit more love and attention.

  1. Switch your ferments lid with a coffee filter and rubber band.

Your ferment is an aerobic organism and needs oxygen to survive.

  1. Check on Your Ferment

Check on your ferment regularly to see if it needs an extra sugar.

If you are starting a ferment without a SCOBY stirring is usually necessary.

  1. Determine if Your Ferment is Done

Determine if your ferment is done by taste testing along the way. Once your ferment is to your desired taste you are ready to bottle or jar it for “long term” storage.

Bottling and Finishing your Finished Ferment

If your ferment is kimchi or another vegetable ferment simply store the ferment in the fridge for up to 3 months.

If your ferment is a vinegar, kombucha, or any other liquid based ferment then follow the following steps below:

  1. Filter your Ferment

Filter out your SCOBY (and save it to make a new ferment), any chunks of fruit, herbs or anything else you might have used to flavor your ferment by pouring it through a strainer.

  1. Transfer your Ferment to its Desired Container

Whether it be a fancy bottle or back in to the jar you used to ferment your culture, you are going to need to give you finalized ferment a home. If you are flavoring it be sure to leave space to add the materials to flavor.

  1. Start a Secondary Ferment (Optional)

To flavor your Kombucha (or add an extra something to vinegar) you will need to decide how to flavor it. I recommend mint leaves or ginger but you can also add in organic fruit juice. Once you have decided, add the required ingredients to your culture and let it ferment for 24 hours out of the fridge or 2-3 days in the fridge with the lid on.

  1. Put a lid on your ferment and store in fridge (for up to 3 months)

Notes:

If you notice mold on your ferment, throw it out and try again.

If you notice your SCOBY has turned BLACK it has died and you’ll need to wild ferment to create a new one or ask your parent’s to help you find someone in your town who can give you a mother (Kombucha makers love to share).

Kimchi Recipe

This is a modified version from here, modified to emphasize necessary steps for successful ferment, there are additional options listed at the website above.

Materials Needed

Cutting board, knife
Large bowl, large plate that can cover it and can of vegetables or paper weight
Food safe gloves (non powdered)
Colander
Small bowl
Clean swing top/flip top lid jar
Bowl or plate to place under jar

1 organic cabbage
1/4 cup sea salt – MUST have only ingredient as salt (no iodine, anticaking or preservative ingredients – will inhibit probiotic growth)
distilled water
grated organic garlic to taste
grated organic ginger to taste
1 tsp sugar
1 tsp salt (for sauce)
2 to 3 tablespoons seafood flavor – kelp powder, fish sauce from an international market with no preservatives, shrimp paste with only salt in it – CHECK INGREDIENTS for preservatives
1 to 5 tablespoons Korean red pepper flakes – you can find at an international market
(optional) Daikon radish cut into small pieces – you can find at an international market

Instructions

  1. Slice the cabbage into 2-inch-wide strips.
  2. Salt the cabbage: Place the cabbage and salt (sea salt without anti-caking or preservative ingredients) in a large bowl. Using your hands, massage the salt into the cabbage until it starts to soften a bit, then add distilled water to cover the cabbage. Put a plate on top and weigh it down with something heavy, like a jar or can of beans. Let stand for 1 to 2 hours.
  3. Rinse and drain the cabbage: Rinse the cabbage under cold water (from the tap) 3 times and drain in a colander for 15 to 20 minutes. Rinse and dry the bowl you used for salting, and set it aside to use in step 5.
  4. Make the paste: Meanwhile, combine the garlic, ginger, sugar, and seafood flavor (or 3 tablespoons water) in a small bowl and mix to form a smooth paste. Mix in the Korean red pepper, using 1 tablespoon for mild and up to 5 tablespoons for spicy.
  5. Combine the vegetables and paste: Gently squeeze any remaining water from the cabbage and return it to the bowl along with the radish, scallions, and seasoning paste.
  6. Mix thoroughly: Using your hands, gloves recommended, gently work the paste into the vegetables until they are thoroughly coated.
  7. Pack the kimchi into the jar: Pack the kimchi into the jar, pressing down on it until the brine rises to cover the vegetables. Leave at least 1 inch of headspace.
  8. Add water if needed so that vegetables are submerged.
  9. Seal the jar with the lid.
  10. Let it ferment: Let the jar stand at room temperature for 1 to 5 days. You may see bubbles inside the jar and brine may seep out of the lid; place a bowl or plate under the jar to help catch any overflow.
  11. Check it daily and refrigerate when ready: Check the kimchi once a day, pressing down on the vegetables with a clean finger or spoon to keep them submerged under the brine. (This also releases gases produced during fermentation.) Taste a little at this point, too! When the kimchi tastes ripe enough for your liking, transfer the jar to the refrigerator. You may eat it right away, but it’s best after another week or two.

Attached are the presentation materials created by Tayler.

Yes It’s Alive Presentation (currently unavailable)

Yes Its Alive Take Home (currently unavailable)

For more information:

Do Agile Right

There’s no right way to do Agile but there are plenty of wrong ones. Chet Rong, the world’s worst Agile Coach (via Atlassian) offers some examples of the wrong way to do Agile that never cease to give me some chuckles (follow him on Twitter) .

The main focus in adopting Agile for an organization is to adhere to practices which encourage a learning and improving organization. Keep the Agile practices you try out that bring value, and discard the ones that do not.

Ken Schwaber, in speaking to the Path to Agility in 2012 said that the Agile founders never intended there to be only a few flavors or variations of the Agile Framework. Instead, Schwaber said they envisioned Agile in practice would be as individual as a company or organization. No two implementations would be the same. In my experience, this is true. Each organization has their own challenges and unique needs that mean their implementation of Agile must account for them.

Differences in your organization or your implementation should not be used as an excuse to ignore core principles. If Agile isn’t working for your team, it’s essential to ask yourself why:

  • Did we start with the right practices and derive through experience which are valuable and which are not as valuable, or did we eliminate some core practices before trying them? Eliminating core practices, or the conditions necessary to make these core practices working is a common misstep.
  • Are we putting the proper value on the Agile principles? The Agile tenets?
    • Individuals and interactions over processes and tools
    • Working software over comprehensive documentation
    • Customer collaboration over contract negotiation
    • Responding to change over following a plan

(That is while there is value on the items on the right, we value the items on the left more)

  • Are we skipping things because they are inconvenient, difficult, confusing or otherwise HARD?
    • Just because Agile is simple, doesn’t mean it’s easy.
    • Just because Agile is adaptive, doesn’t mean core principles are optional.
    • Just because Agile is collaborative, doesn’t mean your implementation of Agile is.
  • Are we making proper use of LEARNING? Are we looking at what’s working, what’s not and what we can do about it?
    • Are taking time to improve every sprint?
    • Are we asking ourselves the hard questions on how we can do and be better?
    • Are we utilizing the fastest feedback we have at our disposal? Could we have faster feedback? How?

This is just a start. A truly Agile organization is always seeking to improve and ever evolving. In order to do this you use retrospectives and introspection to understand what is working and what is not. You make incremental improvements and you continue to observe how things are going every day.

This makes Agile a moving target, and truly, it is. Agile is not your end destination, it’s your journey.

If you are looking for a more concrete way to find out if you are doing it right… well, Henrik Kniberg, in the Scrum Checklist offers a concentrated list to determine this – do these and you are essentially doing it right:

  1. Releasable, working and tested software every sprint.
  2. Delivering the highest business value.
  3. Ever improving process.

 

The Importance of Done

A team I have been working with recently has reached a milestone. When I first started working with this team, most work would get to “development complete” but would linger in QA for multiple sprints or would not pass Product Owner approval so the work never got to “done.”

This particular team had experienced a lot of turnover and strife. I don’t know all of the details, but I can say that even just having people move in and out of a team can create enough instability to make holding to the team’s Definition of Done (DoD) difficult.

I think most people on the team understood what their Definition of Done was, even if it wasn’t something they said out loud or had written on the wall somewhere (but you can do such an activity in a retrospective, and I highly recommend it).

This team was writing automated tests, code reviewing check-ins, ensuring new work passed the test suite and built successfully. Everyone seemed to understand in concept that QA had to test their work and bless it, and ultimately the work needed Product Owner approval, but that’s not what was being measured.

The act of measuring something impacts your results.  People naturally start to key on what you measure. This team was being measured on how much work they could get to development complete when I first started working with them. I knew instantly we needed to adjust it, but getting to shift the team towards the right measurements couldn’t happen overnight. I needed to better understand why this was happening, and then determine what to do to move towards what should be happening.

For any Agile team, the Definition of Done (DoD) is very important. It becomes how you know you’ve met your sprint goals and commitments and it gives a guideline for what the team considers to be completed work. It’s also how you measure the team and the work at a high level, for sprint planning purposes and at retrospective time to understand what trends the team experiences and why.

Every team’s DoD may differ, but generally, done does not mean “development complete.” It’s rare to be development complete and have fully releasable software on the first try. When development work is passed on for testing and quality checks, there are inevitably bugs/defects to fix or improvements to be made in the work. The Product Owner or Stakeholder may request tweaks or changes before approving the work, or alternately may accept this iteration’s pass at functionality while requesting tweaks in the next iteration.

Done usually means the work in question has met a level of quality the team has agreed on. Quality Assurance, Business Analysts and Product Owner(s)/Stakeholder(s) have approved the work. Acceptance criteria are met, and automated testing and/or checks (performance/load etc) have passed.

Generally, done for Agile teams should mean the work is releasable. Releasable, but not necessarily released. Meaning if you were to stop work after a given sprint, the product you have developed so far would be able to be pushed live and provide value. Some teams release small improvements often. Some teams group development work into releases containing multiple sprints worth of work. Regardless when you release, at sprint end, your work is ready for real world use.

Definition of Done can be skewed when there are things happening that [someone or the team] is trying to address- for example none of the work involved in getting to QA or Pending Product Owner Approval counts as completed (in terms of moving up the field). If you have enough work that lingers like that just shy of done that leaves a team demotivated because no one acknowledges their hard work. Or someone isn’t addressing the concerns coming from the Quality Analyst or Product Owner. Or someone isn’t protecting the process. This is a process problem AND a people problem. Sometimes it’s people not understanding the process. Sometimes it’s absence of process.

On teams where work is frequently not meeting the definition of done, Scrum Masters / Agile Coaches must be looking at why and working together with the team to find solutions.

Your very first step when encountering a team that isn’t performing the way you think it should, is to start looking at what’s going on with an open mind. Find out what they consider as their DoD – either formally, through a retrospective, or informally, through observation and casual discussion.

Observe. Take notes. If possible, talk to the team about what you are seeing. Inevitably, there are reasons why the team is where they are, and as in the Retrospective Prime Directive- that’s a result of everyone’s actions and inaction – they were doing the best they could at the time. No need to start blaming anyone. Just start addressing the problem in a constructive and adaptive way.

Ask questions to discover what may be preventing the team from getting to done.

  • Is the definition of done too difficult to meet? Too ambiguous?
  • Is the team spending enough time discussing the work and how to approach it in sprint planning?
  • Are stories fully defined or do various roles have to track down information during what should be development or testing time?
  • Are acceptance criteria too ambiguous, resulting in confusion over whether the work is complete, or whether the work passes the expectations of it.
  • Does the stakeholder/product owner understand incremental software development and accept working software (a few most valuable features that work well rather than pressing to get all of the features that barely function)?
  • Does the team have all of the skills and experience needed to complete work? Does the team have the right balance of skills?
  • Is there a workflow problem? Are the right people involved at the right agile ceremonies to keep work moving (especially review of defects and work failing testing as well as product demo and stakeholder approval).
  • Is the team overloading the sprint?
  • Where does the work tend to get stuck, and why?
  • Are team members remaining blocked without hope of help getting unblocked?
  • Does the team fully grasp the agile sprint lifecycle?
  • Is someone protecting the agile process?

This is just an example list. Remember, look at what’s going on with an open mind. After asking questions, start looking for solutions. It’s easy to complain, but it’s much harder to take problems and start finding solutions. It may help to use a Retrospective Method such as Known Issues, AFTER clarifying the Definition of Done (DoD), to collaborate as a team in finding ways to solve the problem for the team.

As an example, for one team I worked with not too long ago, we identified one main reason they didn’t reach DoD was the work was not fully defined. People doing the development had to spend time tracking down and clarifying with Stakeholders what was desired. People testing the work had to spend time walking through with the developers what the heck the software was supposed to be doing. Stakeholders didn’t understand that the work could be further improved in a future sprint and didn’t want to release before everything was perfect. All of these things left work just shy of done at the end of the sprint.

When problem solving how to address the DoD issue with this team, there was one root cause and 3 resulting problems to consider. The first thing they decided was they wanted to write more robust acceptance criteria. The second, that they would not begin work without clear acceptance criteria and they would consult these acceptance criteria in determining whether the work was complete. The third was that QA would use this criteria to evaluate the work. And lastly, they had to, over time, help their Stakeholders become more comfortable with the idea that the software was ever evolving and improving.

Every team is different but getting to done is the general goal of an agile team during the sprint. If your team is struggling with this, it’s time to examine why.

Don’t Be a Jerk

From 2008 to 2010, I had the unique experience of working overseas in Sweden. It was a fantastic opportunity, and I learned a lot about how cultural norms can differ. Workplace norms are not the same everywhere in the world – and this was surprising to me.

I had assumed that working in IT would be nearly the same. Programming in Sweden was very similar to programming in USA- all of the programs were in a language I knew (English), and the technologies I used were familiar. My keyboard had some extra keys on it, and surprisingly, this threw me off for the first month or so. I kept accidentally pressing the wrong keys, and that led to slower coding.

The cultures in the various offices I worked in were vastly different. From the moment I entered my first interview, this was clear. Instead of focusing on my career highlights and my strengths and weaknesses, hiring managers wanted to know was I fully rounded individual? What did I like to do in my spare time?

The norm in USA of talking up your experience and skills was not acceptable in the humble company of Swedes either. This might have been the hardest adjustment for me. To me, finding a job and standing out against other candidates meant aggressively selling what I could do. To the Swedes, this seemed like the boasts of someone who liked themselves a little too much. I had never looked at myself as being someone who was full of themselves, but to survive in Sweden’s job market, I needed to tone it down.

Another thing that struck me, again and again, was the power of shared expectations. In Sweden you were expected to follow certain cultural norms, and everyone I met did things to help you know what was expected of you. On the bus, someone would helpfully remind a gentleman to give up his seat for the elderly, or else every occupant would turn an angry eye to the man who did not give up his seat for an elderly woman. That peer pressure was powerful.

People said what they meant. If a friend said let’s get coffee, they actually meant it. We better be getting coffee!

In one office, we had coffee break or fika, every day in the mid afternoon. I can verge on workaholism, so my teammates would subtly stop by my desk just before to encourage my attendance.

Even living in Sweden, the government encourages you to understand the country and fit in. I am a Swedish citizen, but I was not fluent enough in Swedish and was encouraged to attend a free class to learn the language and culture better. For this small nation, gentle cultural guidance helped those not used to the expectations to fit in.

In the same way, Agile teams can use their defined cultural norms to help new members onboard, and to encourage each other to be better team members. This can be done in many ways, but the retrospective is one of my go-tos.

I may not have posted about this here yet, but in my daily life, I say all the time that one should vary retrospective methods. It is truly the most powerful tool in the scrum master’s toolbox, and using the same method every time is like using a hammer for every job around the house. You might get some things nailed in, but you’re likely to get some dented walls and fixtures too.

One method I like using in retrospectives with new teams, or with teams in which it seems like discord appears to be growing, is to define our team’s working relationships with “That Guy, This Guy.

With this method, after reminding the team about the Retrospective Prime Directive, the team works to define the kind of team member that is difficult to work with (Don’t Be That Guy) and the kind of team member they love to work with (This Guy Rocks!).

I did this retro with a team I worked with in the last year. The That Guy, This Guy artifact became their playbook for their team. Take a look at some of the qualities that That Guy has versus This Guy.

ThatGuy

“That Guy” passes the buck, isn’t accountable and closes new ideas down. The phrase, Don’t Be That Guy takes on special meaning when we define the behaviors that make it hard to work with someone.

ThisGuy

On the other hand, look at the qualities this team defined for the sort of person everyone enjoys working with – proactive, helpful, and willing to pitch in. Everyone wants to work with “This Guy.”

Agile is all about raising accountability for all team members and pushing the team, and the individuals in it, to be their best selves. As human beings we like examples of what that means. For each team, this may look a little different. It depends on your business, the products you work with, and your processes.

A similar retrospective method I’ve used is called Ground Rules, which is especially appropriate to use in the formation of a new team. The premise is similar – how do we work together best – what rules do we agree on and what new ones should we consider? These rules then can be passed on to any new team member to give an example of how the team expects members to behave.

In summary, these retrospective methods really boil down to the team defining how not to be a jerk. They arm the team with a way of calling out what their preferred behaviors are, and a playful way of saying, hey- This Guy Rocks!

This is super important in agile teams where the team dynamic has more potential than ever to slow down productivity if people don’t play by the rules, or conversely, produce more than ever as the team gets better at working together.

Fail Early

On the subject of fail early – I had a great lesson in this in the fall of 2013.

I went to a shooting range for a social event. I participated in 3 rounds at three different locations. It was the first time I had ever held a gun let alone shot one, and I was really intimidated at the first station. We were grouped in teams, and each person got two shots per turn at clay pigeons that came from varying locations. Then the teams would switch.

At the first station I received minimal instruction and minimal feedback. I would take aim and fire, but only ended up hitting one over the entire series.

At the second station, each person still took a turn to shoot, with a rotating launcher for the pigeons that might send your target out in any direction, but this time only one shot per turn. The feedback was very detailed. I got feedback after each shot. I shot maybe two total in the series.

At the third station, in the same location, we then shot each person, each turn, and I being the only lady in the group, got to call when to release the pigeons. I shot and hit every one.

For me, being able to participate and get immediate feedback on every shot without pause between to wait for others taking their turn was essential for my success. I needed the experience of taking the shot, every time for all the feedback I had received to really work. You could have spent all night talking to me about how I needed to aim higher or to the left, or not to pause when I got the target in my sights, but none of that could substitute for the actual experience of aiming, shooting, then repeating the whole thing again.

Developers need that experience in their work as well. Taking aim at a target, attempting to complete it, and learning from that experience. The most important part of this equation is learning!

Eric Ries, author of The Lean Startup was rumored to release up to 100 times a day for his product IMVU. The product was released after 6 months. It was buggy, but it got out and into use with the people who were interested in it, allowing improvement and refinement of the product to the customer’s needs.

He compares the release of IMVU and it’s buggy performance so bad it didn’t perform half of the time when presenting to venture capitalists to the release of another perfectly planned over the span of 3 years that failed miserably.

The difference is that they didn’t try to predict what was wanted or needed in 3 years, they tried to figure out what was wanted / needed now, and got fast and early feedback from customers to quickly iterate over the product to make it more and more into the ideal.

We should take these lessons to heart. Getting early and often feedback is important. Making mistakes is essential to improving and innovating. Finding out about these mistakes early has a much lesser cost to fix than finding out about mistakes late.

Fail early, fail often – otherwise you aren’t stepping out of your comfort zone into what is possible and stretching your potential. Otherwise you are playing it so safe you never take a risk at all. That might be comfortable, but it also probably won’t get us very far in the long run. The problems we have today will be the same problems we talk about in one year or two years.

Take a risk and try something new. Maybe even consider the possibility that we may want to start something radical – like the new management of the Toyota plant Nummi – taking the roughest union workers and turning them into team players by treating everyone as valuable, allowing anyone to stop the production line when there was an issue, using a pull workflow, and problem solving together.

This goes beyond methodology and into practice. What do we want our work environment to be like? Do we want to look forward to working together as a team, and value all contributions? Do we want to raise the level of accountability to the products we work on and to our teammates? Do we want to encourage innovation and measured risk taking? Do we want to look forward to the possibilities new technologies may offer us and experiment with what they might be able to give us?

Change is a scary but necessary and expected part of technology work. Expecting things not to change is like expecting it to rain and to not get wet.

Rather than avoid change- let’s embrace it, and the learning potential it brings with it, whenever we can.

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